Case study | Retail (non-food)

Debenhams.

Debenhams is a British multinational retailer with over 160 large stores across the UK and Republic of Ireland. The stores are located in a range of shopping and city/town centre locations.

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The issue.

Access/space is often very limited due to store locations, and the volume of core business at each site means the effectiveness of waste collections is crucial. Their waste contract was with a single supplier that had been in place approximately seven years. Recycling levels were low (51%), and unit rates had crept up over the years to unacceptable levels.

The Debenhams team where looking to go out to tender, and appointed newstar to run the tender design, management, mobilisation, and full contract management post-tender.

The solution.

Rather than tender their existing services and only enjoy a unit rate improvement, Debenhams engaged newstar to develop a “best practice” model and take that to market with selected suppliers.

We carried out selected site audits and conducted a detailed analysis of 12 months’ waste data. We designed a new schedule of service that delivered recycling and cost reductions – alongside designing a tender strategy and documentation – and set these out to invited contractors.

After removal of large quantities of card and plastic for single stream recycling, the residual waste is circa 80% mixed recycling, so services switched to reflect this, and residual waste was treated as Refuse Derived Fuel (RFD).

We’ve enhanced levels of customer service and continue to provide proactive account management, as well as a full recycling roadmap with management reporting demonstrating deliverables on KPIs.

We’ve enhanced levels of customer service and continue to provide proactive account management, as well as a full recycling roadmap.
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The results.

litter bin 32% Net cost saving on the full contract spend
recycle 96% Recycling levels
litter bin 15% Cost reduction based on current unit prices
debenhams green apple award winner

We met the customer’s goals of saving money and improving environmental credentials, reduced collections of compactors thereby improving their carbon footprint, and delivered sustainable long-term savings while avoiding future Landfill Tax increases.

As a result, in December 2016, Debenhams and newstar were awarded a Green Apple award for excellence for waste and recycling.

Where next?